Last Updated: 01st Dec 2025
1. INTRODUCTION
Zoopro ("we", "us", or "our") operates the website zoopro.co.uk and provides marketplace platform services connecting letting agents with registered housing providers in the supported housing sector.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you:
• Visit our website
• Register for an account on our platform
• Use our services
• Subscribe to our mailing list or download resources
• Contact us
2. DATA CONTROLLER
The data controller responsible for your personal data is:
Zoopro
Grove Business Centre
Great Horton Road
Bradford, BD7 1AH
Email: [email protected]
3. INFORMATION WE COLLECT
3.1 Information You Provide Directly
When you register, use our services, or contact us, we may collect:
• Personal identification information (name, email address, phone number)
• Business information (company name, trading name, business address)
• Professional details (letting agent credentials, registration numbers)
• Account credentials (username, password)
• Payment and billing information
• Communications you send to us
• Property details you upload to the platform
• Information provided in forms, surveys, or downloads
3.2 Information Collected Automatically
When you visit our website or use our platform, we automatically collect:
• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies (see Cookie Policy)
• Log files and analytics data
• Referral sources
3.3 Information from Third Parties
We may receive information about you from:
• Credit reference agencies (for business verification purposes)
• Professional body registrations (to verify letting agent credentials)
• Publicly available sources (Companies House, professional registers)
• Business partners and service providers
4. HOW WE USE YOUR INFORMATION
We process your personal data for the following purposes:
4.1 Service Delivery (Legal Basis: Contract Performance)
• Creating and managing your account
• Providing access to our marketplace platform
• Facilitating connections between agents and housing providers
• Processing transactions and payments
• Delivering customer support
• Sending service-related communications
4.2 Business Operations (Legal Basis: Legitimate Interests)
• Verifying your identity and credentials
• Preventing fraud and ensuring platform security
• Improving our services and user experience
• Conducting analytics and research
• Managing our business operations
4.3 Marketing and Communications (Legal Basis: Consent or Legitimate Interests)
• Sending newsletters and educational content
• Providing updates about our services
• Sharing relevant industry information
• Marketing Citywide Housing and related services
You can opt out of marketing communications at any time.
4.4 Legal Compliance (Legal Basis: Legal Obligation)
• Complying with legal and regulatory requirements
• Responding to lawful requests from authorities
• Protecting our legal rights
5. INFORMATION SHARING AND DISCLOSURE
We do not sell your personal data. We may share your information with:
5.1 Service Providers
We engage third-party service providers who process data on our behalf:
• Web hosting and infrastructure providers
• Payment processors
• Email service providers
• Analytics services
• IT support and security providers
5.2 Platform Participants
When using our marketplace:
• Registered housing providers may see property details and contact information you provide
• Your business profile may be visible to relevant platform users
• Communication within the platform may be visible to relevant parties
5.3 Business Partners
• Citywide Housing (our affiliated entity providing introductory services)
• Nexus Edge Agency (our affiliated lead generation service)
5.4 Legal Requirements
We may disclose information when required by law or to:
• Comply with legal processes
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats
5.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
6. DATA RETENTION
We retain your personal data for as long as necessary to:
• Provide our services while your account is active
• Comply with legal obligations (typically 6-7 years for business records)
• Resolve disputes and enforce agreements
When your account is closed, we will delete or anonymise your data unless we are required to retain it for legal purposes.
7. YOUR RIGHTS
Under UK GDPR, you have the following rights:
• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Where processing is based on consent
• Right to Lodge a Complaint: Contact the Information Commissioner's Office (ICO)
To exercise any of these rights, contact us at [email protected]
8. DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal data:
• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. INTERNATIONAL DATA TRANSFERS
Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, including:
• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Other approved transfer mechanisms
10. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies. For detailed information, please see our Cookie Policy below.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
12. CHILDREN'S PRIVACY
Our services are not directed at individuals under 18. We do not knowingly collect data from children. If we become aware we have collected data from a child, we will delete it promptly.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice on our website.
Continued use of our services after changes constitutes acceptance of the updated policy.
14. CONTACT US
For questions, concerns, or requests regarding this Privacy Policy or your personal data:
Email: [email protected]
To contact the UK Information Commissioner's Office:
Website: ico.org.uk
Phone: 0303 123 1113
15. COOKIE POLICY
15.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.
15.2 Types of Cookies We Use
Essential Cookies (Strictly Necessary)
• Required for website functionality
• Enable account access and secure areas
• Cannot be disabled
Performance Cookies (Analytics)
• Google Analytics and similar tools
• Help us understand how visitors use our site
• Improve user experience
Functionality Cookies
• Remember your preferences
• Provide enhanced features
• Improve usability
Marketing Cookies
• Track visits across websites
• Deliver relevant advertising
• Measure campaign effectiveness
15.3 Managing Cookies
You can control cookies through your browser settings:
• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies
• Safari: Preferences > Privacy
• Edge: Settings > Privacy, search and services
Note: Disabling essential cookies may prevent full use of our website.
15.4 Third-Party Cookies
Our website may include cookies from:
• Google Analytics
• Social media platforms (LinkedIn, Facebook)
• Advertising networks
These third parties have their own privacy policies governing their use of cookies.